Title: How to return a laptop? Guide to popular returns on the entire network in the past 10 days
With the arrival of e-commerce promotions and the start of the school season, laptop purchases have surged, but the subsequent returns have become a hot topic. The following are popular discussions on "laptop returns" and structured data sorting on the Internet in the past 10 days to help you complete the return process efficiently.
1. Ranking of reasons for return (data in the past 10 days)
| Ranking | Reason for return | Percentage | Typical cases |
|---|---|---|---|
| 1 | Performance does not meet expectations | 32% | Promote the actual frame rate of the gamebook does not meet the standard |
| 2 | Appearance/screen defects | 25% | Cracked borders and light leakage problems |
| 3 | Seven-day no-reason return | 18% | Returned successfully after activation of the system |
| 4 | Price fluctuations | 15% | Reduced 500 yuan in 3 days after buying |
| 5 | Logistics damage | 10% | Good packaging but deformed |
2. Comparison of return policies (latest in 2023)
| E-commerce platform | Return time limit | Special Requirements | Freight costs |
|---|---|---|---|
| JD.com self-operated | 7 days no reason (not activated) | The original packaging needs to be retained | Quality issues are borne by the seller |
| Tmall flagship store | 15-day quality issues | Need an official test report | Seller bears it |
| Pinduoduo | 7 days no reason | Need for complete label | Buyer bears it |
| Brand official website | 14 days without reason | No network activation | Negotiation between the two parties |
3. 5 key steps to successful return
1.Check the timeliness: Confirm the purchase time is within the platform return period (calculated from the day after signing for receipt).
2.Shooting evidence: Record unboxing video, focus on shooting:
- Outer packaging integrity
- Product serial number tag
- Apparent defects
3.Contact customer service: Priority is given to the use of the platform's official channels to avoid communication with private social software.
4.Fill in the return form: Indicate the specific reasons (refer to the high-frequency reason statement in the previous table).
5.Logistics tracking: It is recommended to choose a express delivery service that can be recorded throughout the process, and keep the waybill number until the refund is completed.
4. Analysis of hot dispute cases
Case 1: A user asked for a return due to severe fever in the laptop, and the seller refused as "normal".
Solution: Provide a third-party inspection report (you can contact the local quality inspection agency) to prove that the temperature exceeds the industry standards.
Case 2: After activating the Windows system, it was rejected for no reason to return.
Latest jurisprudence: In August 2023, the Hangzhou Internet Court ruled to support consumers, believing that system activation does not affect the integrity of the product.
5. Expert advice
1. Priority is given to merchants that support "seven-day no-reason return", and pay attention to the exclusions in the details.
2. It is recommended to purchase "return and exchange worry-free" services for high-value products (usually the cost is 1-3% of the product price).
3. When encountering disputes, you can submit a complaint through the 12315 platform (WeChat mini program), and the average processing period is 7 working days.
According to the latest data from the Consumer Association, the success rate of return of laptop products has reached 89%. As long as you follow the formal process, most situations can be solved smoothly. It is recommended that consumers keep complete communication records and protect their rights rationally.
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